Field and emergency services shall be rendered from our office located to the end users’ installation locations. CWIS group of companies throughout Malaysia located strategically to provide immediate responsive actions to customers in need, quickly and economically.
You get: Field Service Engineers, for support of your computer-based systems; factory-trained technicians with stocked service vehicles; and all Aftermarket Services.
Response time to your site is normally within 24 hours.
To add on to our services, we have a fleet of test trucks that can test weighbridges, railroad scales, hopper/tank scales, floor scales, and other heavy capacity scales.
Service Contract package, available to customers at a minimal annual premium.
Contractual customer benefits among others, unlimited complaint attendance, generous discounts on spare parts, free twice per year service visits, priority in service calls and etc.
We stock the common spare parts for our customers at a comfortable level, just in case, immediate replacement is required. Free of charge on loan weighing indicator and etc, are made available to all our customers when faulty units, due to some specific reasons, need further servicing.